Privacy policy

Privacy Policy

Last updated: May 2026

Amezoni Crystals operates this store and website, including related information, content, features, tools, products, and services, to provide customers with a curated shopping experience.

This Privacy Policy explains how Amezoni Crystals collects, uses, processes, and discloses personal information when you visit, use, make a purchase, or otherwise communicate with us through our store.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Seller: Amezoni Cristais Com. Imp. Exportação Ltda
Address: Rua João Ramalho, 213, Santa Filomena, Curvelo, MG, 35794-180, Brazil
Contact: info@amezonicrystals.com

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Depending on how you interact with our store, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information:

contact details, including name, billing address, shipping address, phone number, and email address;
financial and payment-related information, including payment method, transaction details, payment confirmation, and other payment details;
account information, including username, password, preferences, account settings, and customer account activity;
transaction information, including products you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past transactions;
communications with us, including information you provide when contacting customer support;
device and technical information, including device type, browser, network connection, IP address, and other identifiers;
usage information, including how you interact with, navigate, or use the store;
marketing preferences, email subscription status, and interactions with our emails or advertising.

Payment information is processed by our payment providers, including Stripe and PayPal. Amezoni does not store full credit card numbers.

Sources of Personal Information

We may collect personal information:

directly from you, including when you create an account, place an order, contact us, subscribe to marketing, or otherwise provide information;
automatically through the store, including through cookies, pixels, and similar technologies;
from service providers that help us operate the store, process payments, fulfill orders, provide analytics, send communications, or support our business;
from business, marketing, logistics, fraud prevention, or technology partners.

How We Use Personal Information

We use personal information to:

provide, operate, tailor, and improve our store and services;
process payments and transactions;
fulfill orders and arrange international shipping, customs documentation, returns, exchanges, refunds, and customer support;
create, maintain, and manage customer accounts;
remember preferences and improve the shopping experience;
send order, account, shipping, return, refund, and service notifications;
send marketing emails when you have subscribed or otherwise provided consent;
measure and improve marketing, advertising, store performance, and customer experience;
authenticate accounts, prevent fraud, reduce risk, and protect the security of our store;
comply with legal, tax, accounting, customs, regulatory, dispute resolution, and recordkeeping obligations;
respond to valid legal process, law enforcement requests, government requests, or enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information for legitimate business, operational, legal, or service-related purposes, including:

with Shopify, which hosts and powers our store;
with vendors and service providers that perform services on our behalf, including IT services, payment processing, data analytics, customer support, cloud services, fulfillment, shipping, customs support, fraud prevention, and communications;
with Stripe and PayPal for payment processing;
with FedEx and other shipping, customs, or logistics providers to deliver orders and support customs clearance;
with Klaviyo for email marketing and customer communications;
with Google Analytics for website analytics;
with Meta Pixel and other advertising or measurement partners for advertising and performance measurement;
with professional advisors, including legal, tax, accounting, compliance, fraud prevention, and technical service providers;
when you direct us, request us, or consent to disclosure, such as when information is needed to ship a product or connect with a third-party service;
with affiliates or within our corporate group, if applicable;
in connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar event;
to comply with legal obligations, respond to subpoenas, search warrants, government requests, or similar legal process, enforce our terms or policies, and protect or defend our rights, the store, our customers, or others.

Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store to provide and improve the services Shopify offers to us and to you.

Information you submit to our store may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live.

Shopify may also process personal information to provide enhanced features, protect against fraud, improve services, support advertising or measurement features, and operate its platform. In some circumstances, Shopify may be responsible for processing certain personal information, including responding to rights requests related to data processed by Shopify.

You can learn more about Shopify's privacy practices at: https://privacy.shopify.com/en

Cookies, Pixels, and Tracking

Our store may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, measure marketing performance, personalize or improve the customer experience, and support advertising.

We use Google Analytics, Meta Pixel, and Klaviyo. These services may collect information about your interactions with our website, advertisements, and emails.

You can control cookies through your browser settings. Some features of the store may not work correctly if cookies are disabled.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising. You can contact us at info@amezonicrystals.com to make a privacy request, and you may also use privacy controls made available through Shopify or your browser where applicable.

If you visit our website with a Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt out where required by applicable law. Other than Global Privacy Control where required by law, we do not respond to other "Do Not Track" signals.

Marketing Communications

If you subscribe to marketing emails, we may send product updates, new releases, stories, offers, or other Amezoni communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting info@amezonicrystals.com.

If you unsubscribe from promotional messages, we may still send non-promotional messages, including order, account, shipping, return, refund, or service-related communications.

Third-Party Websites and Links

Our store may include links to websites, platforms, social networks, or services operated by third parties.

If you follow a third-party link, you should review that third party's privacy policy and terms. Amezoni is not responsible for the privacy, security, accuracy, or content of third-party websites or services.

International Transfers

Amezoni is based in Brazil and sells internationally. Your personal information may be transferred, stored, or processed in Brazil, the United States, Canada, the European Union, the United Kingdom, or other countries where Amezoni, Shopify, payment processors, shipping providers, analytics providers, marketing providers, or service providers operate.

Where required by applicable law, transfers from the European Economic Area or the United Kingdom may rely on recognized transfer mechanisms, such as Standard Contractual Clauses or equivalent safeguards.

Security and Retention

We use reasonable technical, administrative, and organizational measures to protect personal information. However, no website, payment system, or electronic transmission is completely secure.

How long we retain personal information depends on different factors, including whether we need the information to maintain your account, provide services, fulfill orders, resolve disputes, prevent fraud, enforce contracts or policies, comply with legal, tax, accounting, customs, and regulatory obligations, or maintain business records.

Children's Data

Our store is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact info@amezonicrystals.com and we will review the request.

We do not knowingly sell or share, as those terms may be defined by applicable law, personal information of individuals under 16 years of age.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

right to access or know what personal information we hold about you;
right to request deletion of personal information;
right to request correction of inaccurate personal information;
right to data portability;
right to opt out of the sale or sharing of personal information or targeted advertising, where applicable;
right to restrict or object to certain processing;
right to withdraw consent where processing is based on consent;
right to appeal a decision or lodge a complaint with a local data protection authority, where applicable.

These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by law.

To exercise a privacy right, contact info@amezonicrystals.com. We may need to verify your identity before processing your request.

Where applicable, you may designate an authorized agent to make a request on your behalf. We may require proof that the agent is authorized and may ask you to verify your identity directly with us.

We will not discriminate against you for exercising privacy rights.

If you are in the European Economic Area or the United Kingdom, you may also have the right to complain to your local data protection supervisory authority.

Complaints

If you have a complaint about how we process personal information, contact us at info@amezonicrystals.com.

Depending on where you live, you may have the right to appeal our response or lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, regulatory, or business reasons.

The updated version will be posted on this page, and we may provide notice where required by applicable law.

Contact

For privacy questions, complaints, or requests, contact:

Amezoni Cristais Com. Imp. Exportação Ltda
Rua João Ramalho, 213, Santa Filomena
Curvelo, MG, 35794-180
Brazil
info@amezonicrystals.com

For the purpose of applicable data protection laws, Amezoni Cristais Com. Imp. Exportação Ltda is the data controller of your personal information.